FAQ’s

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Frequently Asked Questions (FAQs)
Do you offer furniture customization?

Yes, we specialize in customized furniture solutions. You can personalize dimensions, finishes, materials, and configurations to suit your space and preferences.

Are the prices inclusive of GST and delivery charges?

Absolutely. All prices listed on DequalitaOnline.com are inclusive of applicable GST and standard delivery charges. There are no hidden fees.

What materials are used in your furniture?

We use high-quality materials, including solid wood, engineered wood, and premium laminates. Specific material details are provided on each product page.

What is the estimated delivery time?

Standard products are typically delivered within 1–2 weeks. Customized items may take 2–3 weeks, depending on design complexity and order volume.

Do you deliver to my location?

We deliver to southern states in India. During checkout, please enter your PIN code to confirm delivery availability in your area.

Is assembly included with the purchase?

Yes, professional assembly is included for most furniture items. Our team will schedule a convenient time for installation after delivery.

What payment methods are accepted?

We accept major credit/debit cards, net banking and UPI, All transactions are secured through encrypted gateways.

What is your cancellation policy?

Orders can be canceled within 24 hours of placement. For cancellations after this period, please contact our customer support for assistance.

What is your return policy?

Returns are accepted for damaged or defective items reported within 24 hours of delivery. Customized products are not eligible for return unless they arrive damaged or defective.

How can I contact customer support?

You can reach us via our support email, call center, or live chat. Visit our Contact Us page for full details. We’re here to help Monday–Saturday, 10 AM to 6 PM.

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